Return Policy - Furnish Spot

At Furnish Spot, our dedication is to deliver exceptional home products that elevate your living environment. Your satisfaction is our priority. If for any reason you are not entirely pleased with your purchase, we offer a simple and transparent return policy to guarantee your peace of mind.

Return Procedure:

1. Please notify us promptly within 7 days of receiving your item by contacting our customer service at mail@furnishspot.com. When reaching out, please include your order number, a detailed description of the issue you've encountered, and clear photographs if applicable. This information will help us efficiently assess and address your concern to ensure a swift resolution.

2. Our dedicated customer service team is here to assist you every step of the way through the return process. They will guide you and provide you with a return authorization to ensure your return is handled smoothly and efficiently. Please don't hesitate to reach out to us at mail@furnishspot.com for any assistance you may need.

3. When preparing the item for return, please pack it securely to ensure its safe transit back to us. Make sure to include all original packaging and tags that came with the item. This helps protect the item during shipment and ensures it meets our return requirements.

4. Please ensure that when shipping the item back to us, you use a trackable and insured shipping method. This ensures that the package can be traced and insured against loss or damage during transit. If you need assistance with selecting a shipping method or have any questions about the return process, feel free to contact our customer service team for guidance.

Refund Process:

1. Once we receive the returned item, our dedicated team will carefully inspect it for any signs of damage or defects. This inspection ensures that the returned item meets our quality standards and verifies the reason for the return. This process allows us to proceed with the appropriate resolution swiftly and effectively.

2. If your return is approved after our inspection, we will promptly initiate a refund to your original payment method. This ensures that you receive your refund in a timely manner, reflecting the payment method you used when making your purchase.

3. Refunds typically take a 4-5 business days to process and appear in your account, depending on the policies of your financial institution. We appreciate your patience during this time as we work to finalize your refund promptly and efficiently.

Eligibility for Returns:

1. Broken or Defective Items: If your item(s) arrive defective, please notify us within 7 days of the delivery date. It's important to inspect the packaging of your item(s) upon arrival; if you notice any damages, please make a note of it when signing for delivery. If your item(s) do arrive damaged, kindly send photos to info@furnishspot.com. We will initiate an insurance claim promptly on your behalf to expedite the resolution process.

2. Assembled Items: Once assembled, certain products may be difficult or impossible to disassemble and repackage for return. Customers assume responsibility for any damage that may occur during the assembly or disassembly process.

   Please note that we may or may not accept returns for these assembled items, and there could be a restocking fee of 35% or higher applied. It's essential to carefully consider assembly instructions and ensure all components are accounted for before beginning assembly to avoid complications with returns.

Exceptions:

1. Returns must be requested within 14 days of receiving the item. We regret that any return requests made beyond this timeframe cannot be accepted. This policy ensures that we can promptly address any issues and uphold our commitment to providing excellent service.

2. Items must meet specific criteria to be eligible for return:

   Unused: The item should not have been used or worn.

   Original Condition: It must be in its original packaging and in the same condition as when received.

   Tags Attached: All tags, labels, and accessories that came with the item must be intact and attached.

   These conditions ensure that returned items are suitable for resale and adhere to our quality standards. Please ensure these criteria are met before initiating a return.

3. Please note that custom or personalized items are non-returnable. This policy ensures that each customized product is specifically tailored to your preferences and cannot be resold. We encourage you to review all customization details carefully before placing your order to ensure accuracy and satisfaction with your personalized item.

Furnish Spot reserves the right to refuse returns that do not meet the above criteria. This policy ensures that returned items are in suitable condition for resale and comply with our quality standards. We appreciate your understanding and cooperation in adhering to these guidelines when initiating a return.

For any inquiries or assistance regarding our return policy, please contact us at mail@furnishspot.com.

Thank you for choosing Furnish Spot for your home goods needs. We value your trust in our products and are committed to ensuring your satisfaction. If you have any questions, feedback, or need assistance, please don't hesitate to reach out to our customer service team. We're here to help make your experience with Furnish Spot enjoyable and fulfilling.

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